1) Scope

This Privacy Policy explains how PaySquad collects, uses, shares, and protects information when you visit or make a purchase from our ecommerce site (the “Site”), communicate with us, or use related services.

2) Information we collect

A) Information you provide

• Account / contact details: name, email, phone number, shipping/billing address.
• Order details: items purchased, sizes/variants, order history, returns/exchanges.
• Support communications: messages, emails, call notes, and any information you choose to share.

B) Information collected automatically

• Device & usage data: IP address, browser type, device identifiers, pages viewed, and approximate location.
• Cookies & similar technologies: used for essential site functionality, preferences, analytics, and fraud prevention.

C) Payment information

Payments are typically processed by third-party payment providers. We may receive limited payment-related details such as payment status and transaction identifiers. We do not intentionally store full card numbers on our servers.

3) How we use your information

• Order processing: confirm, pack, ship, deliver, and manage returns/refunds.
• Customer support: respond to questions, resolve issues, and provide after-sales service.
• Site operations: maintain accounts, enable checkout, and personalize your experience.
• Security & fraud prevention: protect accounts, transactions, and the Site.
• Analytics & improvements: understand usage trends and improve products and performance.
• Marketing (optional): send offers/newsletters where permitted; you can opt out anytime.
• Legal compliance: meet regulatory, tax, accounting, and other legal obligations.

4) Legal bases (where applicable)

Depending on your location, we process personal information under one or more of these legal bases: (a) performance of a contract (fulfilling your order), (b) legitimate interests (security, improvements), (c) compliance with legal obligations, and/or (d) your consent (for certain marketing or cookie uses).

5) Sharing your information

We share information only as needed to run our business and provide services. Examples include:

• Delivery & logistics partners to ship your orders.
• Payment processors to complete transactions.
• Service providers for hosting, analytics, customer support tools, and security.
• Legal & compliance if required by law, court order, or to protect rights and safety.
• Business transfers in case of merger, acquisition, or asset sale (with appropriate safeguards).

We do not sell your personal information.

6) Cookies & tracking

We use cookies and similar technologies to (a) enable essential functions like cart and checkout, (b) remember preferences, (c) analyze Site performance, and (d) help prevent fraud. You can control cookies through your browser settings. Blocking certain cookies may affect Site functionality.

7) Data retention (how long we keep information)

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements. Typical retention periods are:

Note: retention may be extended if required to comply with legal obligations, resolve disputes, or enforce agreements. Where possible, we delete or de-identify information.

8) Your choices & rights

• Access & correction: request a copy of your data or correct inaccurate details.
• Deletion: request deletion of your personal information (subject to legal retention requirements).
• Marketing opt-out: unsubscribe from marketing emails anytime (use the link in emails).
• Cookies: manage cookies through browser settings; where offered, use our cookie preferences controls.

9) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure.

10) International transfers

If we transfer personal information across borders, we take steps to ensure appropriate safeguards are in place consistent with applicable data protection laws.

11) Children’s privacy

Our Site is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top indicates when it was last revised. Your continued use of the Site after changes means you accept the updated policy.

13) Contact us

If you have questions or requests about this Privacy Policy or your personal information, contact PaySquad at: